Shipping & Returns
Effective Date: June 16, 2026
Coco Gum, operated by OrthoGum Inc., is committed to providing a great customer experience. Please review our Shipping & Return Policy below.
Order Changes
If you have placed an order and would like to modify or add items, please contact us as soon as possible at active@orthogum.com.
We will do our best to accommodate order changes; however:
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If your order has not yet been processed or packed, we may be able to update it.
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If a packing slip has already been created or the order has been processed for shipment, we are unable to modify the original order.
Shipping Policy
We currently ship within the United States only.
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Shipping times may vary depending on your location and shipping carrier.
Once an order has shipped, you will receive tracking information (if applicable).
Please ensure that your shipping address is accurate at checkout. Coco Gum is not responsible for delays or delivery issues caused by incorrect shipping information entered by the customer.
Return Policy
We stand behind our products and want you to be satisfied with your purchase.
If you are not satisfied with your order for any reason, you may request a refund within 15 days of the delivery date, subject to the conditions below.
Eligibility for Refunds
To qualify for a refund:
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You must contact us within 15 days of delivery
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You must provide a copy of your purchase receipt or proof of purchase
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Any remaining unused product must be returned
Customers are responsible for the cost of return shipping.
Contact Us to Start Your Return
Non-Returnable Items
We reserve the right to deny refunds if:
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No proof of purchase is provided
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The return request is made outside the 15-day return period
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No remaining product is returned
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The product appears intentionally damaged or misused
Refund Process
To initiate a return, please email:
Please include:
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Your order number
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Full name used for purchase
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Reason for the return
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Proof of purchase
Once we receive and inspect the returned product, approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear on your account, depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at active@orthogum.com.
Please include photos of the issue so we can resolve it promptly.
Contact Information:
Coco Gum, operated by OrthoGum Inc.
1164 Elati Street
Denver, CO 80204
United States
Email: active@orthogum.com
Phone: +1 (303) 718-3860